Remedies: Remove CrossWave from dock > Leave machine off for 1 minute > Attempt to turn machine back on > Remove and replace the machine on and off the dock three times.Remedies: Remove CrossWave from dock for 1 minute > Put machine back on dock for 30 minutes > Attempt to turn machine back on.Learn usage tips through articles and videos.Track maintenance (usage history, including date and cleaning length, and cleaning solution usage).Receive alerts (remaining filter and brush life).The app can be downloaded from the Google Play and Apple App Stores.Let all components air dry before putting them away.After cleaning, dump out the liquid from both tanks, removing any remaining debris from there and the reusable filter.For hard-to-remove stains, mop over it several times at a slow speed, allowing the roller bristles to slowly loosen and lift the problem dirt.If you consistently keep seeing dirty water staying on the floor, check if anything is blocking the pathway to the dirty-water tank.For a quicker dry, squeeze when moving forward and release when going backwards.Slowly move the cleaner forward, then back, while squeezing the handle to add as much or as little water as needed.Hold it for 10 seconds until you see bubbles form at the roller before you start cleaning.Squeeze the handle button to send the cleaning solution towards the roller.I did not mention to customer service that the product was obtained through the Amazon Vine program, and for all intents and purposes, all she knew was that I was a regular customer.Customer service was contacted, I was asked for model and serial numbers, and after some troubleshooting, a new unit was mailed out at no charge. ![]() My Bissell stopped working after 1.5 years (July 2021) when it displayed two, red bars for the battery indicator (See “Tips” section).However, they are not powerful enough for use on carpets Roller has some bristles to help scrape hair and smaller debris in.Not designed to be as powerful as dedicated rug/carpet cleaners or dry vacuums. ![]() For that, dedicated grout cleaner is recommended
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